No Wrong Door: A Findhelp Podcast
No Wrong Door is a podcast from Findhelp exploring how social care delivery is evolving to better support whole-person care. Hosted by Findhelp VP of Marketing Amy Gordona, the series features conversations with social care experts, healthcare and government innovators, and Findhelp leaders who are shaping the future of access, coordination, and connected care. Each episode offers an inside look at the systems, decisions, and ideas driving change—and what it takes to build a social safety net that works at scale.
All Episodes
Built For The Frontline Helpers
For many community based organizations, daily case management still means navigating rigid systems, paper forms, and heavy administrative burdens that take time away from direct care. In this episode, Noah Harlan, Vice President of Community Solutions at Findhelp and founder of Kiip, discusses how embedding with frontline case managers shaped the creation of simple, mobile-friendly case management and document locker tools. He shares how reducing digital friction and building flexible, adaptable systems helps non-profits scale their impact, lower staff burnout, and keep individuals seeking assistance connected to vital services.
Mapping Social Need Signals
Behind every search for assistance is a person navigating a complex system in a moment of need. In this episode, Moriba Jah, Co-Founder and Chief Scientist of GaiaVerse, discusses how his background in aerospace engineering and orbital dynamics shapes his approach to analyzing fifteen years of anonymized Findhelp search data. He explores how responsible AI can move beyond raw statistics to reveal the human patterns behind social care, identify systemic gaps in support, and help organizations intervene before individuals fall into crisis
Engineering for Impact
Behind every connection to help is a massive effort to digitize work that's still done on paper, spreadsheets, and phone calls. In this episode, Rachel Frock, Engineering Director at Findhelp, discusses how her team builds technology that supports the people delivering social care, not just the software itself.
Beyond the Checkbox
Identifying a need is only half the battle. The harder part is building a system that turns it into real support. In this episode, Tiffany Quirk and Anna Kanter Musa of MHS Health Wisconsin share how their team built a four-pillar model to move drivers of health work beyond a checkbox. They discuss risk-stratifying member needs, closing the loop on referrals, and the measurable results, including a 60%+ drop in referrals awaiting follow-up and a 21% reduction in ER costs for members in their housing program.