No Wrong Door: A Findhelp Podcast
No Wrong Door is a podcast from Findhelp exploring how social care delivery is evolving to better support whole-person care. Hosted by Findhelp VP of Marketing Amy Gordona, the series features conversations with social care experts, healthcare and government innovators, and Findhelp leaders who are shaping the future of access, coordination, and connected care. Each episode offers an inside look at the systems, decisions, and ideas driving change—and what it takes to build a social safety net that works at scale.
All Episodes
Beyond the Checkbox
Identifying a need is only half the battle. The harder part is building a system that turns it into real support. In this episode, Tiffany Quirk and Anna Kanter Musa of MHS Health Wisconsin share how their team built a four-pillar model to move drivers of health work beyond a checkbox. They discuss risk-stratifying member needs, closing the loop on referrals, and the measurable results, including a 60%+ drop in referrals awaiting follow-up and a 21% reduction in ER costs for members in their housing program.
Amplifying Community Action
Navigating fragmented human services during a crisis can feel impossible. In this episode, Beck Moore, CEO of the Community Action Association of Pennsylvania (CAAP), discusses how local agencies act as trusted anchors for families in need. Drawing from his own lived experience with homelessness, Beck explains how CAAP coordinates statewide support and leverages the PA Navigate platform to bridge the gap between healthcare systems and community based organizations.
Building Person-Centric Systems
State governments play a critical role in connecting healthcare, social services, and community organizations around a shared understanding of people’s needs. In this episode, Findhelp’s Kraig Dalton discusses how states are building statewide social care infrastructure that reduces fragmentation, improves coordination, and helps create a more person-centered approach to care.
Creating Connected Communities
Many communities rely on fragmented systems, personal relationships, and outdated resource lists to connect people to services. Recorded at the 2026 Texas Social Care Summit, this episode features a conversation with Denton County Public Health's Alex Reed about how local government, community organizations, and other partners worked together to create a shared social care network that is improving coordination, visibility, and access to care.