“I get asked why we use findhelp and not another product a lot. We use findhelp because it is the best tool for providers to help their patients connect with CBOs in a way that we feel comfortable with and that is compliant with protected health information."
January 2023 on the KLAS website
“Findhelp is building a vision for where the product needs to go, and I appreciate that. The vendor is very open about their road map. I also appreciate that findhelp asks users what we need. They bring key partners together to be a part of their advisory group, and that is helpful because the health systems and bigger systems that use the product can learn from each other.”
January 2023 on the KLAS website
“We have an account person, and I know who to call if I have a question. I can call an executive or anyone that I want. The highest-level senior leadership reaches out on a regular basis. Findhelp also has executive leadership briefings and sends reports. I know ahead of time how we are performing. Findhelp works with us on organization-specific things, such as building custom reports. Findhelp is very open to our evaluation model.”
January 2023 on the KLAS website
“I have been impressed by the vendor's willingness to partner with us when it comes to innovative ideas. I have also been impressed by their responsiveness from a customer service perspective and their dedication to community partners and members. I would absolutely buy the solution again. Findhelp is committed to their mission to help people connect to social needs resources. The vendor has an authentic community-based ground game, and they are working for the right reasons. I have never questioned the vendor's integrity or their mission as an organization. That is important. Continuing to position themselves as a competitor through proactive communication is really important. Findhelp is an organization that likes to prove the value of their work through their work instead of just talking about themselves. Sometimes, that is to their detriment. It would help them to be proactive in their communication and aggressive in their marketing about how much they have to offer.”
January 2023 on the KLAS website
“I like findhelp because it is geared toward health systems and providers within a PHI and a HIPAA environment. For example, other tools might have a philosophy of an opt-out model, but health systems want an opt-in model because of compliance and protected patient information; we don't want someone’s information shared blanketly [sic] without them giving consent. Findhelp tends to be used more by health systems. I think it is the best tool for health systems out of what is out there right now. I would have said in the past that another product was the exception to that rule, but now that a bigger company has bought that other system, things are changing.”
January 2023 on the KLAS website
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