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Customer Community Impact Lead Learning Series

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Join our learning series!

To increase efficiency and impact, our Community Impact Leads (CI Leads) develop partnerships and engagement strategies to advance their social care vision. At Findhelp, we're committed to providing them with the necessary tools and training, and our Learning Series offers a blend of independent study and peer learning to build confidence and deepen their knowledge. By focusing on thorough discovery, education, and support, we empower CI Leads to make a meaningful difference in the communities they serve.

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CI Lead Courses

We provide a tailored learning journey to support Customers based on their vision and goals for community impact.

Basic Training: Core Tools for CBO Partners

Self-Paced Modules

Basic

Participant Packet

Intermediate Training: CBO Outreach + Onboarding

Cohort-Based Learning

Intermediate

Participant Packet

Advanced Training: Trusted Networks

Cohort-Based Learning

Advanced

Participant Packet

Hear from other Customer CI Leads

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"I appreciated the opportunity to hear and share others' experiences and their approaches to solutions.  It allowed for each of us to take what we could utilize back to our teams while preparing us to navigate other opportunities that have yet to present themselves." 

Michael Ramsey, Trinity Health, Michigan

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"This course helped me feel more confident when discussing findhelp with CBOs and community stakeholders. I appreciated learning in a collaborative space and hearing ideas and best practices from others doing this work." 

Amber Lancaster Orozco, Lone Star Circle of Care, Texas

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"Great team and very approachable trainers. Very useful information for a model of training the trainer. The responsiveness and knowledge of the findhelp team is great!"

Sergio Rodríguez, Desert Healthcare District, California

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"The Intermediate CE Lead Course provided great resources such as messaging for CBOs during discovery and best practices. During the course, I was able to implement new information learned and share with my team members."

Psasha Taylor, Amerigroup, Tennessee

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"Findhelp really knows their stuff and is prepared and I really appreciate that; it's the best training I've been to in a long time. It helped me learn how to reach out to all different types of organizations and the analytics helped me learn even more."

Amanda Gonzalez, Family Resource Center of North Mississippi

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"This course helped me work through current challenges I was facing and connect with others who had similar challenges or even solutions to share! Thanks to fantastic facilitators, it was a collaborative space with actionable takeaways and resources for reference later. I'll be recommending other folks at my organization to also take this course!"

Jenifer Reed, Human Animal Support Services, Tennessee

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"This course truly opened my eyes to the different methods and best practices to approach CE with Find Help Georgia. I plan on revamping our approach in reaching out to organizations with unclaimed program listings … and following up more frequently after our trainings. I strongly recommend this course to other Customer CE Leads!"

Kimberly Stewart-Lucas, Prevent Child Abuse Georgia

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"This course is such a great refresher and reminder of why I applied for my position. I believe that no matter where you’re at in your journey with the platform that this course will provide you with unique perspectives you never thought of. So thankful that this course was as engaging as it was."

Ashley Atwood,
United Way for Greater Austin, Texas

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Network Impact

To date, 455 CI Leads from 319 Findhelp customers have participated in our Basic, Intermediate and Advanced CI Lead Courses. They represent government, healthcare, academic, nonprofit, and private sector organizations from 41 states throughout the United States.  An average of 22 CI Leads complete our courses each month, gaining the knowledge, skills, tools, and resources to build sustainable health-related social need referral networks in their region.

Outcomes

Our Learning Series is making an impact with Findhelp customers nationwide. Peer learning has been reported as the most impactful element of participation in the Intermediate and Advanced CI Lead Courses. 

These engaging and interactive sessions promote enhanced learning and development. As a result, customers gain the confidence, knowledge, and skills to drive meaningful engagement and regional impact. 

  • 455 CI Leads from 319 Customers in 41 states have participated.
  • 90% of CI Leads would recommend their course to others.
  • 100% of CI Leads identified peer learning as a course highlight.
  • 85% of participants are actively building trusted partner networks.

Contact Us

Vickie Walsh (circle)

Vickie Walsh, MSW

Learning & Enablement Manager

Vickie oversees both our Community Impact Learning Series and Findhelp's overall community partner training strategy. Feel free to contact her with questions or feedback. 

Customers

Customer Office Hours

These interactive sessions provide a dedicated space for support, collaboration, and learning around community engagement efforts. You'll have the opportunity to ask questions and engage with our team and other customers.

Learn More