Customer Community Engagement Leads:

Join our Learning Series!

Community Engagement Leads (CE Leads) are findhelp customer project team members who develop partnerships and engagement strategies to advance their social care vision and goals. At findhelp, we are committed to providing CE Leads with tools, training, and best practices to meaningfully engage with partners in the findhelp network. Our Learning Series helps CE Leads increase efficiency and deepen their impact.

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Customer CE Lead Learning Series

In our shared commitment to supporting community partners, thorough discovery, education, and support are inherent to success. Our Learning Series offers independent study and peer learning opportunities to increase CE Lead confidence, skills, and knowledge related to their findhelp community engagement efforts.

Some of our Participating Customers

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CE Lead Courses

Basic

CE Lead Course

Self-Paced Modules

Participant Packet

Intermediate

CE Lead Course

Cohort-Based Learning

Participant Packet

Advanced

CE Lead Course

Cohort-Based Learning

Participant Packet

We provide a tailored learning journey to support Customers based on their vision and goals for community engagement.

Hear from other Customer CE Leads

"I appreciated the opportunity to hear and share others' experiences and their approaches to solutions. It allowed for each of us to take what we could utilize back to our teams while preparing us to navigate other opportunities that have yet to present themselves."

Michael Ramsey, Trinity Health, Michigan

"This course helped me feel more confident when discussing findhelp with CBOs and community stakeholders. I appreciated learning in a collaborative space and hearing ideas and best practices from others doing this work."

Amber Lancaster Orozco, Lone Star Circle of Care, Texas

"Great team and very approachable trainers. Very useful information for a model of training the trainer. The responsiveness and knowledge of the findhelp team is great!"

Sergio Rodríguez, Desert Healthcare District, California

"The Intermediate CE Lead Course provided great resources such as messaging for CBOs during discovery and best practices. During the course, I was able to implement new information learned and share with my team members."

Psasha Taylor,
Amerigroup, Tennessee

"Findhelp really knows their stuff and is prepared and I really appreciate that; it's the best training I've been to in a long time. It helped me learn how to reach out to all different types of organizations and the analytics helped me learn even more."

Amanda Gonzalez, Family Resource Center of North Mississippi

"This course helped me work through current challenges I was facing and connect with others who had similar challenges or even solutions to share! Thanks to fantastic facilitators, it was a collaborative space with actionable takeaways and resources for reference later. I'll be recommending other folks at my organization to also take this course!"

Jenifer Reed, Human Animal Support Services, Tennessee

"This course truly opened my eyes to the different methods and best practices to approach CE with Find Help Georgia. I plan on revamping our approach in reaching out to organizations with unclaimed program listings … and following up more frequently after our trainings. I strongly recommend this course to other Customer CE Leads!"

Kimberly Stewart-Lucas, Prevent Child Abuse Georgia

"This course is such a great refresher and reminder of why I applied for my position. I believe that no matter where you’re at in your journey with the platform that this course will provide you with unique perspectives you never thought of. So thankful that this course was as engaging as it was."

Ashley Atwood,
United Way for Greater Austin,
Texas

Network Impact

To date, 336 CE Leads from 226 findhelp customers have participated in our Basic, Intermediate and Advanced CE Lead Courses. They represent government, healthcare, academic, nonprofit, and private sector organizations from 41 states throughout the United States. An average of 22 CE Leads complete our courses each month, gaining the knowledge, skills, tools, and resources to build sustainable health-related social need referral networks in their region.

Outcomes

Our Learning Series is making an impact with findhelp customers nationwide. Peer learning has been reported as the most impactful element of participation in the Intermediate and Advanced CE Lead Courses.

These engaging and interactive sessions promote enhanced learning and development. As a result, customers gain the confidence, knowledge, and skills to drive meaningful engagement and regional impact.

Get Started!

Check out the CE Lead Learning Series enrollment guide linked below. This will help you:

Understand course prerequisites;
Identify courses that align with your project vision and goals;
Understand how to enroll in upcoming cohorts.

Enrollment guide
Learn which courses are right for you!

Contact Us

Elaine Cray, MPHE
Senior Consultant, Professional Services
Customer and Community Success Division

Elaine oversees our Learning Series and co-facilitates sessions with fellow Community Engagement Team members. Feel free to contact her with questions or feedback. Each CE Lead's findhelp Community Engagement Manager will help identify courses that support their findhelp project vision and goals.