Bridge the gap between phone calls and social care
Join a select group of early adopters helping build integrated phone-based navigation tools—
designed to streamline intake, reduce manual data entry, and make every conversation measurable.
The high cost of off-platform conversations
Social care often starts with a phone call, but those interactions frequently happen in a vacuum. Without integrated tools, staff are forced into "double entry," toggling between systems or scribbling notes on paper.
The result? Inconsistent data, limited visibility into outcomes, and a heavy administrative burden on the teams who help our communities.
A dedicated workflow for telephonic support
This is not a phone system replacement—it’s a workflow enhancement. It’s access infrastructure that allows your staff to handle a call from start to finish within the Findhelp platform.
- Integrated Intake & Search: Create or find seeker profiles and identify needs the moment the call begins.
- Rapid Search & Share: Instantly send program details to callers via text, email, or verbal confirmation.
- Actionable Data: Automatically tie call outcomes and follow-up actions to a unique Call ID for streamlined reporting.
- Built for Real Teams: Purpose-built for high-volume outreach and navigation, whether or not you operate a formal call center.
Early Adopter Program
The Call Center EAP is designed for existing Findhelp customers who manage telephonic outreach or navigation. It’s ideal for:
How it works
- Early Access: Use Call Center features before GA.
- Custom Onboarding: Facilitated workflow-design sessions.
- Roadmap Influence: Direct access to the Product team.
- Specialized Reporting: Access to interaction-level data.
- Pilot Team: At least one navigator/staff team for testing.
- Active Feedback: Participation in 2 feedback sessions/month.
- Real-World Use: Committing to run the workflow in production.
- Collaboration: Post-program survey and optional marketing.
- In scope for EAP: Manual call trigger, profile search/creation, needs identification, search & share (text/email), call outcomes, and follow-up queue.
- Out of scope for EAP: Automated telephony/softphone integration (CTI), formal "Logged" or "Live" referrals, and automated call recording.
Help us define the future of phone-based navigation
We are limiting the size of this cohort to ensure every participant receives hands-on onboarding and high-touch support from our team.
Learn more about Findhelp
Findhelp is the leading social care platform, powering a connected safety net. We enable health systems, governments, payers, and more to identify social needs, coordinate services, and manage benefits enrollment through a unified digital infrastructure. Our technology provides a smarter, faster, and more efficient way to deliver social care—at scale.
