The Featured Programs tool lets you highlight key programs—such as trusted partners, preferred providers, or your own offerings—at the top of your search results. This ensures users see them first.
Each featured program will display its custom label on its program card. Next to the label, an "i" icon provides a customizable tooltip with additional information that explains why the program is being featured.
You can create up to three custom labels for your key programs and rank them by importance. Programs with the top-ranked label will appear above all others, and all featured programs will be listed above non-featured programs.
Why Feature a Program?
There are many reasons an organization may choose to feature specific programs. When determining which programs you would like to feature, consider the following:
- Does my organization offer programs that we’d like our seekers to find on our findhelp platform?
- Which programs and providers does my organization have a relationship with?
- Which programs have our seekers provided positive feedback about?
- What is the target population that my organization is trying to reach?
Since featuring a program or provider makes that resource appear at the top of relevant search results, this would ensure it is the first program your navigators see.
Setting Up Featured Programs
If you are using more than one featured label, you will work with your Customer Success Manager (CSM) to prioritize them. If you are interested in enabling this for your site, reach out to your CSM today!