Guide to Getting Started as a Navigator

Welcome to Findhelp!

Findhelp is a simple, powerful tool that lets you quickly find and share local programs with the people you support. We’ve created this space to help you get started with confidence. You can explore short videos for help with specific topics, or join one of our live Fundamental Skill Webinars for a full walkthrough of the platform. 

What is Findhelp?

 

 

Searching for Programs on Your Site

As a Navigator, you will use your Findhelp site to search for programs that can support the people you’re helping. These videos are here to guide you as you explore free or low-cost social services available in your community.

Searching for Programs

 

Translating the Site

 

Using Site Filters

 

 

---

What Can You Do Inside of a Program Card

Our Program thumbnails give you quick info you can share with your seeker. There are also additional actions you can take inside of each one that can help you as you are navigating the site! These videos will show you some of the tools you’ve got at your fingertips.

Saving to a Favorites Folder

 

Sharing a Program

 

Adding a Note to a Program Card

 

 

---

Connecting Seekers to Resources

Depending on how your site is set up, you can connect seekers to resources by making referrals or using assessments to find the best fit. These videos will walk you through the different types of referrals and how to get started with an assessment.

Sending a Referral

 

Using an Assessment

 

 

---

Following Up on Referrals

After you’ve made referrals, Findhelp gives you tools to keep track of their progress, follow up, and stay organized! These videos will show you how to use those tools to manage the people you’re helping.

The People I'm Helping Dashboard

 

The Seeker Profile