In this article, we'll guide you through creating your account and show you all the tools you'll have access to once you're set up. You'll also learn:
- Key terms you'll see throughout this course and on your site.
- How to reset your password.
- Tips for navigating this knowledge base.
Glossary of Findhelp Terms
Seeker: This is the person you're helping find a program or resource. You might call them a patient, client, or member.
Navigator: This is you, the person searching for resources for a seeker. You might also be called a case manager, care coordinator, doctor, or staff.
Community Based Organizations (CBOs): These are the organizations that provide the programs or services. We'll often just call them CBOs.
Site Administrator: This is a special role within your organization. A Site Administrator has extra permissions, like being able to add new users, highlight programs, and customize your site's appearance.
Seeker Profile: This is a shared care record where you'll find key information about the person you're assisting. It includes their basic details, their goals, and a history of the referrals you've made for them. Only you and others in your shared group can see this record.
Creating Your Account
Getting started with NWF Health Connects is easy!
To access your program tools, you’ll first need to create an account. A program card has already been created for you, and creating your account allows you to claim that card and connect to the tools and resources you need.
Step 1: From nwfhealthconnects.org, click on "Sign Up".
Step 2: When you're setting up your account, make sure to use the email address or phone number you plan to use consistently across the platform.
Step 3: Create a password that is a minimum of 8 characters with 1 capital letter, 1 lowercase and 1 special character (#?!@%^&*-)
Step 4: Accept the terms and privacy policy and then select that you are searching to help other people and click "Get Started".
You will then see this message that directs you back to your email or text message.
If you don't see the email, please check your spam or junk folder. If it's still missing, reach out to support@findhelp.com for assistance.
Step 5: Activate your account by clicking on the button inside of the email / text message you received.
This link expires within 24 hours. If you are not able to confirm in that time frame, repeat the steps above to get a new link.
Once your account is active, you'll be automatically logged into the NWF Health Connects platform. You'll know you're in because your name will appear in the top right corner of your screen.
Need help setting up your account? Watch this video for a step-by-step guide on how to get started!
How to Reset Your Password
Need to reset your password? Follow these simple instructions.
Step 1: Click Login from the top toolbar of your site:
Step 2: Click "First time user? Forgot your password?" just above the password box.
Step 3: Choose whether to receive your reset link via email or text message.
Step 4: Use the link in the email or text message to reset your password.
If you don't see the email, please check your spam or junk folder. If it's still missing, reach out to support@findhelp.com for assistance.
Navigating the Knowledge Base
There are videos and articles here to help you with your workflow. To look at ones that are specific to your workflow, review these:
To make the most out of your program tools, check out our other articles:
- Adding to "My Team"
- Adding to Your Program Screener
- Editing Your Program Card Information
Looking for a quick walkthrough? You can sign up for a 15-minute training session to learn how to get the most out of the platform.