Changes to Your Dashboards
Dashboard: Site Activity
What's changing?
The metric currently labeled “Visitor Count” will be updated to “Total Site Traffic” to provide a more accurate description of the measure.
Current Report:
Updated Report:
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The metric currently labeled “Visitor Count” will be updated to “Total Site Traffic” to provide a more accurate description of the measure.
Dashboard: Assessment Activity & Group Based Assessment Activity
What's changing?
1. Time-Series Visualization
The default data displays are adjusted to focus on longitudinal tracking.
Customer Value:Customers can now more easily visualize how their data points trend over time rather than looking at static snapshots.This helps users identify seasonal patterns or growth trends more effectively.
2. Refined Data Logic (No More Cross-Form Averaging)
We have removed the ability to aggregate averages across forms that don’t share the same context (e.g., mixing forms tied to goals with those that aren't).
Legacy Report:
Updated Report:
- Form type volume over time shown in both chart and data table with detailed counts by form versus aggregated and rounded totals.
- What this means for you: Increased data integrity. Statistics are now displayed on a per-form basis only.
Assessment Activity & Group Based Assessment Activity Dashboard Changes
Legacy Report |
Updated Report |
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No changes to content in this section of the report. |
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Dashboard: Site Assessment Details (PII) Report & Group Based Site Assessment Details
What's changing?
1. Resolved: Form Submission Duplication
We have corrected a bug in the Form Submission Results where a single submission would occasionally appear as multiple repeating lines.
- The Fix: The system now enforces a "Single Entry per ID" logic. Each unique form submission ID will now correctly display as one single row.
- The Benefit: This eliminates the need for customers to manually "clean" or de-duplicate their exported data, providing a much clearer and more accurate view of their results.
- Support Note: If a customer previously reported "inflated" submission counts or messy exports, you can now confirm this has been resolved and their historical data should now appear correctly.
2. Refined Data Display for Form Responses
- The Fix: When there are multiple answers concatenated on a form response there is now a space on both sides of the | that divides the responses. Previously there were no spaces and the answers ran together.
- The Benefit: On-screen readability is now enhanced so that there is a distinct visual separator between each response.
- Support Note: If a customer downloads the data from the dashboard and uses logic to parse out the responses into their own data warehouse or other data store they may need to adjust their parsing logic to account for the spaces.
Legacy Report |
Updated Report |
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Frequently-Asked Questions (FAQ)
What data changes are being implemented?
Are there any UX/UI changes?
Yes. The dashboard includes an updated layout and refreshed color scheme. All existing features and functionality remain unchanged. The enhancements are visual and structural improvements designed to reduce clutter and make insights easier to consume.
Are any metric definitions changing?
What time zone are the dates/times on forms displayed in?
We have now standardized all newly released forms to display in the central time zone.
Are any of the metrics changing?
Yes.
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Dashboard name |
Change description |
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Site Activity |
The metric currently labeled “Visitor Count” will be updated to “Total Site Traffic” to provide a more accurate description of the measure. |
Logged-in Users
What this metric represents
This metric represents the count of unique users who signed in to the site within the chosen time frame. It is based on individual login accounts, meaning each person is counted only once, regardless of their visit frequency or the number of devices they use.
How to use this metric
Use Logged-in Users to understand staff or member platform usage, adoption, and engagement among users who actively access the system.
Total Site Traffic (formerly Visitor Count)
What this metric represents
Total Site Traffic shows how many people reached your site during the selected time period. This number is based on unique browser visits (measured using cookies) and provides a high-level view of overall traffic and reach including logged-in users and visitors who didn’t take an action.
Since this measurement is based on browsers rather than individual people, in some cases, the same person may appear more than once if they visit from different devices, browsers, or clear their cookies.
How to use this metric
Total Site Traffic serves as a key indicator for tracking overall visibility and long-term traffic trends. It is intended as a measure of total exposure and should not be used to count specific user types (logged-in or anonymous) or completed actions.
Frequently-Asked Questions (FAQ)
Q: Are the 'Logged-in Users' and 'Total Site Traffic' metrics intended to directly replace the older 'Identified Users' and 'Anonymous Users' metrics, respectively?
A: No. Logged-in Users and Total Site Traffic are new metrics designed to provide a simpler and more accurate view of overall site usage, rather than serving as direct replacements for the older metrics.
The older metrics relied on more complex identification methods that could be difficult to interpret and sometimes undercounted usage. The new metrics are designed to be easier to understand:
- Logged-in Users count users who sign in to the platform.
- Total Site Traffic measures overall site traffic based on unique browser visits (cookies), regardless of whether visitors log in or take an action.
Together, these metrics provide a clearer picture of both authenticated usage and overall site reach, without requiring customers to interpret more technical classifications like “identified” vs. “anonymous” users.
Q: When I apply certain location filters, why are the number of logged-in users sometimes greater than the Total Site Traffic?
A: This usually happens because location filters affect the two metrics differently.
Total Site Traffic is filtered based on the location where searches are performed, not the physical location of the user. When a location filter is applied, the metric only counts traffic associated with searches in that selected area.
In contrast, Logged-in Users counts users who signed in during the selected period and is not reduced by search-location filters, since login activity is not tied to a specific search location.
As a result, when a location filter is applied, Total Site Traffic may decrease, while the number of Logged-in Users remains unchanged. This can make Logged-in Users appear higher than Total Site Traffic in some filtered reports.
Q: How to use Total Site Traffic in place of Sessions metric ?